Customer Support Agent

Two-stage ML pipeline: fine-tuned DistilBERT intent classifier -> Claude response generator

Type a customer support question and the agent will:

Classify what kind of issue it is
Generate a relevant support response

Customer Query

Detected Intent

Confidence

Status

Generated Response

Try these examples:

"I can't log in to my account, I forgot my password"
"How much does the premium plan cost?"
"The app keeps crashing every time I open it"
"I want to cancel my subscription"

Intent categories: Billing Issue · Account Access · Technical Support · Product Inquiry · Cancellation Request · General Feedback